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Aftersales and Warranty Engineer

Aftersales and Warranty Engineer

The role

This is a new and exciting opportunity to join our team to support the continued growth of an established family-owned business in Leeds. Wilson Power Solutions is a leading manufacturer and supplier of electrical power distribution equipment and pioneers of ultra-low-loss amorphous transformer technology. Our flagship product saves money, saves energy, cuts carbon and offers an innovative solution to the worldwide challenge of reducing energy wastage.

To apply, please email your current CV along with a cover letter to careers@wilsonpowersolutions.co.uk. All applicants must be able to demonstrate their right to work in the UK. No agencies.

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Key Responsibilities

Act as the single point of contact for all customers regarding aftersales and warranty matters
Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure
Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions
Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities
Produce Bills of Material (BOMs) to secure required parts and materials for rectification work
Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution
Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA)
Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally
Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context
Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely
Monitor progress of site works, ensuring timely and high-quality completion
Assess warranty claims to determine validity in line with company policy and warranty terms
Record and track all aftersales and warranty events, ensuring accurate data capture and full traceability
Analyse aftersales and warranty trends to identify recurring issues and improvement opportunities
Provide structured feedback to Engineering, Production, and Operational Excellence to support product and process improvements
Contribute to continuous improvement activity, including failure mode analysis, design improvements, and service process enhancements
Support the Quality Manager with reporting on warranty performance, aftersales performance, customer satisfaction, and recurring root causes
Ensure all actions and decisions support the organisation’s commitment to quality, compliance, and customer satisfaction

Skills, knowledge & experience

Experience of working with transformers – essential
Experience in aftersales/warranty role within a manufacturing environment – desirable
Strong analytical, technical and organisational abilities with a hands-on approach to problem solving
Excellent communication skills, with the confidence to liaise effectively with clients and contractors
Experience working with ERP / MRP systems (MS Dynamics preferably)
Flexibility to adapt to change
Team player committed to high performance and accountability
Driving licence – essential
Ability to work to strict timelines
Continuous improvement capabilities
Good interpersonal skills with a ‘can-do’ attitude